Shipping & Return Policy
Spend 100 CAD and GET FREE STANDARD SHIPPING on all Canadian orders!
SHAKO ships worldwide, excluding Algeria, Albania, China, Guatemala, Iran, Morocco, Nicaragua, North Korea, Serbia, Sudan, Syria, Tunisia, Ukraine and Yemen.
Orders are processed Monday through Friday and are shipped within 72 hours of placement, excluding weekends and public holidays. Tracking information is sent via email.
CAD Standard Shipping arrives within 5 business days from the date your order has been shipped.
**Please note that the lingerie have a process time of 5 to 7 business days.
We use Canadian Post International shipping services.
United States - Free shipping for orders over $ 250 CAD
Free shipping for these orders is automatically applied during the checkout. This offer is not valid with Express Shipping.
**Please note that the shipping time frames are estimates only and do not include customs processing delays, which are unfortunately out of our control. Please also note that business days do not include weekends or national public holidays.
Express International Shipping generally takes 3-5 business days for orders to arrive once shipped. Please note that this is not a guaranteed time frame and delays may occur.
Signatures are required upon delivery for all express international shipments. PO Boxes will not be accepted - if you select express shipping and your order is addressed to a PO Box it will be delayed from shipment while we organize an alternate address with you.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Shako Montreal is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.
***COVID-19 NOTICE AND INFORMATION***
Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your SHAKO Montreal goodies right away. We kindly ask that we all patient and understanding during this time.
We’ve made our returns easy.
HOW TO MAKE A RETURN
To start a return, PLEASE contact: firstname.lastname@example.org
**Return Shipping is at the cost of the customer and is non-refundable.
- We refund ALL full priced items that are returned in their original condition, excluding earrings, hats, hair bands and head wear.
- Items must be posted in the mail within 7 days of delivery from SHAKO. Any items posted after this time frame may be denied.
- Items must be returned in their original condition including tags, shoe boxes and sanitary labels to be eligible for either a refund or store credit
- Once SHAKO has received your returned package, all returned items will be inspected before a refund or store credit is issued.
CANADA - US RETURN SHIPPING OPTION
We recommend using this simple $18 CAD return shipping method if you are returning items within the US.
Your parcel will be delivered to a facility in the CAD OR US and these parcels are then transferred to our return shipping address in MONTREAL. Please note, by using this shipping method, parcels can take up to six weeks to be received at SHAKO MONTREAL HQ.
*This return shipping method will cost $18 CAD which will be deducted from your final refund once we have received and processed your returns.
This return shipping method is a suggestion only and you may use any preferred method of your choice.
If you would like to use your own Return Shipping option, please return your items to:
SHAKO MONTREAL RETURNS
1455 RUE PEEL SUITE 107